FAQ

QUESTIONS & ANSWERS

What is Gemtom?
Gemtom is a business to business platform specially designed for the jewelry industry to promote and foster better business for jewelers, store owners, designers, dealers and suppliers.
Who's Gemtom for?
If you are a jeweler, store owner, store manager, jewelry store team, independent jeweler, designer, dealer and/or supplier in the jewelry industry, Gemtom was created especially for you.
How much does it cost to become a member?
Gemtom offers the most affordable plans in the industry. To learn more about our pricing, visit our Plans & Pricing page.
How do I become a member?
There are just two easy steps to get you into the fastest growing online community for diamonds, gemstones and jewelry trading. To get started, just click on the "Join Us" button and get started.
Is there a contract or commitment?
No. At Gemtom we believe in user satisfactions. There is no contract or commitment, and of course no hidden fees.
Where is Gemtom located?
Gemtom is located in the USA but does business worldwide.
What are Gemtom's business hours?
Gemtom is open for trading diamonds and jewelry 24/7.
How do I cancel my membership?
You can cancel your membership anytime without any fees in your account profile settings or by contacting our costumer support.
How can I contact Gemtom's costumer service?
You can contact our costumer service from monday to friday by phone, anytime by email or you can shedule a call back through Gemtom's website.
What do I need to do in order to start selling?
You just need to join Gemtom, create an account and list your goods in our marketplace.